Twilio - Autopilot
Twilio - Autopilot
Twilio Autopilot is a sunset conversational-AI platform formerly used for IVR bots and NLU tasks (now superseded; migrate to Voice Intelligence or third-party LLMs).
Native integration with Twilio Voice/Messaging
Twilio has sunset Autopilot — no new features or new customers
Existing projects can keep using the API, but migrate conversational logic to OpenAI/Anthropic/Vertex AI fronted by Twilio Voice.
Uptime · 30-day window
About this API
Twilio Autopilot launched in 2018 as a conversational-AI service with NLU model training, dialogue task orchestration, and seamless integration with Twilio Voice/Messaging channels. It powered banking IVRs, customer-service bots, and food-ordering flows. With the rise of GPT-3+, Autopilot's small-model NLU became uncompetitive; Twilio sunset the product in 2022 and recommends migrating to Voice Intelligence or rolling your own LLM stack. The API still appears in apis.guru because existing customers can keep calling it.
What you can build
- 1Keep legacy Autopilot bots running until migration completes
- 2Export Tasks / Models for training-record archival
- 3Decommission active Autopilot assistants
Strengths & limitations
Strengths
- Native integration with Twilio Voice/Messaging
- Tasks model supports multi-turn context
Limitations
- Twilio has sunset Autopilot — no new features or new customers
- NLU capability lags behind modern LLMs
Example request
curl https://support.twilio.com/<endpoint>Getting started
Existing projects can keep using the API, but migrate conversational logic to OpenAI/Anthropic/Vertex AI fronted by Twilio Voice.
FAQ
Can I still create new Autopilot projects?+
No. Twilio stopped onboarding new Autopilot customers in 2022. Existing projects keep running but receive no new features.
What does Twilio officially recommend migrating to?+
Voice Intelligence (transcription + operations) or a custom LLM pipeline (OpenAI / Anthropic) routed through TwiML/Stream into Twilio channels.
Technical details
- Auth type
- unknown
- Pricing
- unknown
- Protocols
- REST
- SDKs
- python, javascript, java, ruby, php, csharp, go
- Response time
- 166 ms
- Last health check
- 5/12/2026, 7:38:31 AM
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